​Guarantee​​
Every animal purchased is guaranteed 100% healthy. LIVE Arrival is guaranteed when shipped according to our temperature standards. Snakes under six months old are sexed by “popping”. While every male is completely verified and guaranteed, there is a small chance that snakes initially diagnosed as females have a slight chance of being male. These “female” snakes can be safely probed at six months old to ensure proper sex. While this is only a slight chance, it does still exist. By purchasing a snake under the age of six months, you are accepting this slight chance.​​

All animals are backed and guaranteed by a 48-hour wellness period. If within the first 48 hours, from time of receipt, you are not satisfied, we will replace the animal with an equivalent as soon as possible.

To ensure the health and safety of the animal, you must be available to take delivery when the package arrives. All packages must be signed for by the customer or our guarantee is null and void.

Please notify us of any problems immediately!

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​Payment Options​​
Payment is required in advance by cashier check, PayPal, or money order made payable to Berkeley Knebel. PayPal payments should be sent to the account whisperlanefarm2@aol.com  Personal checks or business checks are accepted, but must clear before shipment is sent. Money orders and cashiers checks should ONLY be sent certified/registered mail. This ensures a tracking number for delivery verification.​

Email me for address information if sending Money Order or Cashier Checks.​

NOTE: With PayPal, your shipping address MUST be the same as the Billing address of the Credit Card, or your purchase request will be denied and we will not ship.

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Shipping Options
Shipments are sent by  FedEx seeing as I am certified to ship "Live Harmless Reptiles" through them. Shipping charges depend on package size/weight and where you live. We only ship on Monday, Tuesday, or Wednesday. It is the safest time of the week to ship.

Shipping charges are not refundable.

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​​Live Arrival Guarantee Conditions​​
The following conditions must be met at time of shipping:

1) We ship animal on Monday, Tuesday, or Wednesday

2) Night time temperatures on either end must be above 40 degrees F.

3) Day time temperatures on either end must be below 90 degrees F.

Exceeding these conditions could jeopardize the health of the animal, possibly due to in transit errors that could possibly delay the package. With customer demand shipping dates that are outside these temperature guidelines, live arrival is NOT guaranteed.

Should you approve or authorize shipping outside of the guidelines stated above, please email us (using your verified PayPal address that you paid for the animal with) with an authorization to ship outside of the standards stated above. Once we receive the authorization email, we will arrange shipment at the earliest shipping date. Of course, we will take the utmost care in shipping, utilizing heat packs/cold packs accordingly, but there is a risk.

Shipping dates are selected based upon our availability to ship, AND the availability of the customer to receive. Both of these conditions must be satisfied. We ship only as weather and time permits. A single day/night in your area that meets temperature requirements may not be enough time to have the snake shipped. We require a window of opportunity. Several days that meet the conditions often allow us to prepare for and ship your animal. In no case should you expect to pay for and have the animal shipped on the same or following day. If you have special ship date requirements, you should request a confirmation of ship date BEFORE you purchase.

Notice: Purchasing an animal during the summer months could delay shipment,which could easily be months. Be sure you are aware of the temperature constraints.

In case of return of any animal, the shipping charges will not be refunded.